Shipping policy

Thank you for shopping at PrismElite. We are committed to delivering your order accurately and securely. Please review our shipping policy below to understand how your package is processed and shipped.

1. Processing Time

All orders are processed within [e.g., 1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines depend on your location:

  • Standard Shipping: [e.g., 5–10 business days]

  • Express Shipping: [e.g., 2–4 business days]

Note: Delivery delays can occasionally occur due to customs processing or carrier volumes outside of our control.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

4. Customs, Duties, and Taxes

PrismElite is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

PrismElite is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, or reach out to our customer support team immediately at nawazfazeeha321@gmail.com with photos of the damaged packaging and item so we can assist you.

6. Incorrect Shipping Address

Please ensure your shipping address is accurate during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping fees to re-send the item.

7. Cancellations & Final Sale Reminder

As a reminder, all sales at PrismElite are final. Once an order has been placed and processed, it cannot be canceled or modified, and we do not accept returns.

Contact Us

If you have any questions about the status of your order or our shipping practices, please feel free to reach out to us at nawazfazeeha321@gmail.com.